call centre services
we boost your sales...
switzerland-wide and internationally
our multilingual call centre offers our swiss and international customers the full spectrum of new customer acquisition and customer care.
as call centre professionals, we support our clients with appointments and lead generation, as well as direct customer acquisition.
as data specialists, we offer database services and address processing for our customer database – including address verification. this forms the basis of all successful marketing campaigns.
as an outsourcing service provider, we specialise in customer care services – from order acceptance to support centre/help desk or back office services. comprehensive customer service with outstanding expertise – all on your behalf.
outbound
telemarketing
new customer acquisition through telemarketing: our call centre offers versatile campaigns with appointment setting, lead generation, lead management and telephone-based sales. preceding potential and needs analyses help to optimise customer contact in b2b marketing. with trained personnel, we cater to a host of special requirements when in touch with contacts at management level. when setting appointments, we also handle the entire appointment coordination process for you and pay particular attention to lean and efficient planning, so that your sales staff only have to worry about making the sale.
optimal appointment utilisation with the swiss call centre
we organise appointment setting that is of the highest quality. in doing so, we support the principle of maximum efficiency during customer acquisition, as well as ensuring personal customer care and smooth sales processes. as a renowned call centre in switzerland, we not only coordinate appointments for further customer or sales service, but also take care of the associated time-consuming administrative tasks. this allows our clients to reallocate internal personnel resources and concentrate on their core business.
trading addresses
we sell swiss company addresses – including contact persons, upon request. we also offer address supplementation and address verification for your existing database. our telephone and e-mail addresses are always up-to-date, making it easier to target new customers. high-quality company addresses can be selected specifically according to industry, company size and geographical characteristics, including a direct contact person at executive management level, i.e. the decision-maker and thus the key figure in your sales strategy.
buy addresses for promising outbound campaigns
as an experienced call centre in switzerland, we dedicate our efforts to the successful acquisition of new customers for your specific customer segment. to this end, we use company addresses from our extensive database that correspond to the selection criteria as defined with you – such as industry, company size, turnover, etc. our database also affords you more specific attributes (e.g. number of pc workstations, company electricity consumption rates, etc.) and thus the information you need for the highly targeted acquisition of new customers. we also elicit the contact information (telephone number, e-mail, position) of those decision-makers relevant to your sales topic.
our address database is consistently maintained and updated. every year, numerous companies change their registered office, or they merge, apply for a change of name or go out of business. In particular, we qualify addresses to ensure that they are up-to-date with regard to contact persons at management and executive levels.
inbound
customer care
our multilingual customer care centre covers the entire spectrum of customer care: from the support centre, to order acceptance and back office services. with our helpdesk service and on-call service, we support your customers in operating their software and hardware, we help them solve technical issues, and we advise them on all the steps underpinning the ordering process. with our information and complaints hotline, we provide information about your products and services and also ensure the efficient handling of complaints management.
24-hour service in several languages
it is becoming increasingly important for companies to offer the best possible customer experience. this also includes multilingualism when in contact with the customer. a customer hotline is an initial point of contact when issues need to be solved or when questions arise. support and sales processes are satisfactory for customers when they receive explanations concerning (or solutions to) their concerns in their native language. this is a decisive success factor for your corporate strategy.
with our multilingual call centre services in german, english, french, italian, greek, polish and hungarian, we offer you the advantage of successfully supporting and expanding your international business. why not take advantage of the resulting international sales opportunities.
given that our multilingual inbound call centre team is available 24 hours a day to satisfy your requirements, we can cover a wide range of time zones. our multilingual inbound telemarketing team can also handle your helpdesk services at weekends and on public holidays. in addition, our back office customer service team can also take care of your office activities and thus various administrative tasks. this means that our call centre services create close-knit and seamless sales process chains.
constant customer care thanks to our inbound call centre services
as a company grows, so too do the requirements placed on new customer acquisition and the customer care service. our call centre services for telemarketing support companies in all phases of growth and market establishment. our call centre handles increasing call volumes with efficiency and professionalism. even at busy times and during peak volumes, our experienced staff always remains friendly and customer-centric in their approach. with our helpdesk and on-call service, we provide your customers with expert assistance and solutions to technical issues with patience and expertise. we report every fault notification and carry out statistical evaluations.
Corina Wick - Head of Customer Service and Sales, EW Höfe
“a strategy tailored to our business, to generate customer appointments and to supplement existing data enables us to grow steadily with new products in the market. by doing so, we appreciate the cost transparency, the open communication and the consulting quality of jk development, a company that stands side by side with us as a partner.”
Patrik Schilt - Chief Marketing & Sales Officer BNC Business Network Communications AG
“dedicated relationship managers who know how to market even our more complex sales topics in the most effective way possible – with a consistently courteous approach and the highest level of commitment. we can no longer imagine our marketing strategy without jk development.”
Tanja Gübeli - Sales Strategy & Development Manager Swisscom Broadcast AG
“jk is an uncomplicated and reliable service company. we appreciate the proactive reporting, the reports that are individually adapted to our systems and the flexible cooperation across the board. for swisscom broadcast, jk offers a fantastic cost/benefit ratio.”
Claudio Antonica - CEO, Founder Permagroup
“i particularly enjoy the fresh and motivated corporate culture and the sense of drive that characterises the whole team. it’s fun to work with jk development, and to create and implement marketing campaigns together.”
Jens Tinapp - Marketing Director A1 Digital Deutschland GmbH
“jk won us over with a clear and results-oriented pricing model. jk provides our sales team with ready-made appointments at companies qualified by us.
we began our journey in germany with our three product lines, and have since expanded our cooperation to switzerland as well.
i like the close-knit cooperation and the quick reaction times of jk when questions or new topics arise.”
Lumi Berisha - Senior Marketing Manager Brita AG Schweiz
“we have been working successfully with jk in the DACH region for several years. especially in times of “covid-19” – without trade fairs and corporate events – jk is a key component in our approach to new customer acquisition. the many years of experience accrued by our personal relationship manager – who knows our sales team, our requirements and our market very well – is also a very positive attribute. this has proven to be highly valuable in our cooperation, and continues to deliver consistently better results.”
your call centre in switzerland
at jk development, you can expect to enjoy a comprehensive service covering all aspects of b2b customer contact. jk development is your professional partner with highly trained staff. we feel right at home in the marketing of services or products that require clear and concise explanation. we shoulder responsibility for all the services that fall within the areas of customer care, telemarketing and address database.