we are more than an ordinary telemarketing agency
Switzerland-wide and internationally
our multilingual call center offers our swiss and international customers the entire spectrum of new customer acquisition and customer care.
as call center professionals, we support our customers with appointments and lead generation as well as direct customer acquisition.
as a data specialist, we offer database services and address processing for our customer database, including address verification. this is the basis of successful marketing campaigns.
as an outsourcing service provider, we specialize in customer care services – from order acceptance to support center/help desk or back office services. comprehensive customer service with excellent know-how – on your behalf.
outbound
telemarketing
new customer acquisition through telemarketing: our call center offers versatile campaigns with appointment setting, lead generation, lead management and telephone sales. prior potential and needs analyses optimize customer contact in b2b marketing. with trained staff, we cater to the special requirements of contacts at management level. when you make an appointment, we also take care of the entire appointment coordination for you and make sure that the planning is clean and efficient so that your sales staff only have to worry about selling.
optimal scheduling with the swiss call center
we organize appointments of the highest quality. in this way, we support maximally efficient customer acquisition and personal customer care and ensure smooth sales processes. as a renowned call center in switzerland, we not only coordinate appointments for further customer or sales service, but also take care of the associated time-consuming administrative tasks. this allows our clients to reallocate internal personnel resources and concentrate on their core business.
company addresses
we sell swiss company addresses, including contact persons on request. we also offer address enrichment and address verification for your existing database. our telephone and e-mail addresses are always up to date, making it easier to target new customers. the high-quality company addresses can be specifically selected according to sector, company size and geographical characteristics, including a direct contact person at management level, i.e. the decision-maker and thus the key figure in your sales issue.
buying addresses for promising outbound campaigns
as an experienced call center in switzerland, we focus successful new customer acquisition on your specific customer segment. we use company addresses from our extensive database that correspond to the selection criteria defined with you, such as industry, company size, turnover, etc. our database also offers you more specific attributes (e.g. number of pc workstations, electricity consumption of companies, etc.) and thus information for maximum targeted new customer acquisition. we also find out the contact information (telephone number, e-mail, position) of the decision-makers relevant to your sales issue.
our address database is consistently maintained and updated. Every year, numerous companies change their registered office, merge, apply for a name change or cease their business activities. in particular, we check high-quality addresses to ensure that they are up to date with regard to contacts at management and executive levels.
inbound
customer care
our multilingual customer care center covers the entire spectrum of customer care: from the support center to order acceptance and back office services. with our helpdesk service and on-call service, we support your customers in the operation of their software and hardware, help solve technical problems and advise on all steps of the ordering process. with our information and complaints hotline, we provide information about your products and services and also take care of efficient complaint management.
24-hour services in several languages
it is becoming increasingly important for companies to offer the best possible customer experience. this also includes multilingualism in customer contact. a customer hotline is the first point of contact when problems need to be solved or questions arise. support and sales processes are satisfactory for customers when they receive explanations or solutions to their concerns in their native language. this is a decisive factor in the success of your corporate strategy.
with our multilingual call center services in german, english, french, italian, greek, polish and hungarian, we offer you the advantage of successfully supporting and expanding your international business. take advantage of the resulting international sales opportunities.
as our multilingual inbound call center team is available 24 hours a day to handle your requirements, we can accommodate a wide range of time zones. our multilingual inbound telemarketing team also takes care of your helpdesk services at weekends and on public holidays. in addition, our customer service in the back office also takes care of your office work and thus various administrative tasks. our call center services create close-meshed and seamless sales process chains.
continuous customer care with our inbound call center services
as a company grows, the demands on new customer acquisition and customer care service also increase. our call center services for telemarketing support companies in all phases of growth and market establishment. our call center handles increasing call volumes efficiently and professionally. even at peak times, our experienced staff always remain friendly and customer-oriented. with our helpdesk and on-call service, we offer your customers expert and patient assistance and solutions to technical problems. we report every fault report and carry out statistical evaluations.
Nurol Arslan - CEO, BSgroup Data Analytics AG
“thanks to the outstandingly well prepared appointments, I was able to hold promising discussions with potential clients and persuade the majority of them to take part in our workshop.”
Roland Astner - Head of Sales, Electrolux Professional AG
“our launch campaign with jk development for the 150th anniversary is off to a very successful start: In the first 31 appointments, we have already had 23 truly promising conversations.”
Nick Koch - CEO, Robotec Solutions AG
“with jk development, we expanded our previous marketing measures to include telemarketing and got the results we wanted.”
Patrik Schilt - Chief Sales Officer, Co-CEO, BNC Business Network Communications AG
“dedicated relationship managers who also know how to market our more complex sales topics – with constant courtesy and the highest level of commitment. jk development has become an integral part of our marketing strategy.”
Tanja Gübeli - Head of Sales & Business Office, Swisscom Broadcast AG
“jk development is an uncomplicated and reliable service provider. we appreciate the proactive reporting, the reports customized to our systems and the flexible cooperation. for swisscom broadcast, jk development offers a great price/performance ratio.”
Claudio Antonica - CEO, Founder, Permagroup
“i particularly like the fresh and motivated corporate culture and the drive that the entire team brings to the table. it’s fun to work with jk development and to develop and implement marketing campaigns together.”
Lumi Berisha - Senior Marketing Manager, Brita AG Switzerland
“we have been working successfully with jk development in the DACH region for several years. this service was a very important part of our approach to new customers during the pandemic without trade fairs and corporate events. the many years of experience of our personal relationship manager, who knows our sales team, our requirements and our market very well, is also very positive for us. this is very valuable in our cooperation and delivers consistently better results.”
Patrick Sikias - Founder & Managing Director, PeopleWeek SA
“the regular telemarketing campaigns with jk development enable us to pursue a growth strategy and increase our turnover and customer base. we can completely trust our relationship manager at jk development because of the transparent way they work. we are in good hands with jk development – we feel and experience that constantly.”
your call center in switzerland
at jk development you can expect a comprehensive service for all aspects of b2b customer contact. jk development is your professional partner with excellently trained staff. we feel comfortable in the marketing of services and products that require explanation. we take care of all services in the areas of customer care, telemarketing and address database.